Waterlogic USA

  • Order Administrator

    Job Locations US-CA-Concord
    Posted Date 3 weeks ago(12/31/2018 1:06 PM)
    Job ID
    2018-1232
    # of Openings
    1
    Category
    Administrative/Clerical
  • Overview

    Waterlogic USA is seeking an Order Administrator in Concord, CA!

     

    COMPANY OVERVIEW
    Waterlogic USA is a global designer, manufacturer, distributor and service provider of drinking water systems, offering a cost-effective, environmentally friendly alternative to traditional bottled water, utilizing the most advanced water purification technology available. Founded in 1992, Waterlogic USA is the leading bottleless water cooler service provider in the nation with over 40 sales and service locations from Boston, MA, to San Francisco, CA.

    Responsibilities

    PRINCIPAL RESPONSIBILITIES
    • Provide Salesforce and Docusign support to Field Sales, National Accounts, Inside Sales, and Customer Service by troubleshooting various scenarios to ensure the smooth communication of customer needs to the Planning and Scheduling, Inventory, and Field Service teams
    • Conduct same-day account corrections such as address updates, serial alterations, call creation expedition/correction, and contract modifications to minimize service delays and other errors
    • Monitor for quality assurance and provide manual data governance
    • Produce reports to track deals, ensure efficiency, and maintain data integrity
    • Create/review supporting documentation and tools, and conduct training as needed
    • Monitor the submission and processing of signed rental agreements and billable contracts
    • Work closely with billing team to continually update and refine list of special billing customers and execute new contract setup accordingly
    • Troubleshoot legacy issues related to third-party financing or acquired contracts
    • Perform additional tasks as needed to prevent workflow interruptions

    Qualifications

    QUALIFICATIONS
    • BA/BS degree from four-year college or university OR 1-2 years related experience and/or training; or equivalent combination of education and experience
    • Salesforce knowledge/experience
    • Proficient in MS Office, especially Excel
    • Sales support experience
    • Strong analytic skills
    • Strong organizational and communication skills
    • Ability to handle a large volume of same-day requests
    • Ability to prioritize
    • Attention to detail and accuracy
    • Excellent verbal and written communication and interpersonal skills
    • Demonstrated ability to quickly adapt and learn new systems and processes

    WE OFFER
    • Competitive compensation package
    • Tuition reimbursement
    • Employee discounts on products and services
    • Medical, vision, and dental insurance
    • Short- and long-term, supplemental, and company-paid life insurance
    • 401(k) retirement savings plan